Customer Success Representative

About The Company

FOP Cat LLC is a software consulting firm. We are a nimble crew of 10x developers. At devdev, every project is a partnership. Clients choose us because we combine reliability, transparency, and technical depth with a straightforward, results-driven approach. We believe in clear communication, delivering on our promises, and finding solutions that make a lasting impact.

About the Job

We are looking for an Account Representative to act as the primary liaison between clients and devdev. This role focuses on understanding client needs, ensuring ongoing satisfaction, and facilitating communication between clients and our technical teams. The ideal candidate is client-focused, highly responsive, and skilled at relationship management.

What You'll Be Doing

• Serve as the main point of contact for assigned client accounts.
• Communicate client requirements and feedback to internal teams.
• Proactively check in with clients to ensure satisfaction and identify opportunities for improvement.
• Manage client onboarding and assist with project hand-offs.
• Track account performance and prepare regular reports for clients and leadership.
• Collaborate with sales and project management teams to support client retention and growth.

Required Skills

• Previous experience in account management, customer success, or client services.
• Excellent interpersonal and communication skills.
• Strong problem-solving abilities and client-first mindset.
• Ability to work with technical teams and understand service offerings.
• Experience managing multiple client relationships simultaneously.
• Comfortable working in a fully remote environment.

Company Culture and Benefits

A Healthy, Flexible Work Environment

• Remote-First Culture – We operate 100% remotely, empowering you to work where you thrive.
• Work-Life Balance – We actively prevent overwork and encourage meaningful time off.
• Autonomy & Accountability – We trust our people to own their work while upholding our “Don’t F-word It Up for Everyone Else” (DFIUfEE) principle.

Career Growth & Learning

Professional Growth & Support

• Annual professional development stipend for courses, certifications, and conferences (Contractors not eligible).
• Dedicated budget for ergonomic and productivity-enhancing workspace equipment (Contractors not eligible).

Work Place Policy

1. Our Work Environment

We are a fully remote, globally connected team. We communicate primarily through chatops (Slack/Discord + integrated tools) and occasional video calls. Our culture is built on transparency, written communication, and asynchronous updates.

2. Competitive Pay & Benefits

Competitive Pay – We benchmark compensation against top market rates for your role and region.

Health Benefits – We provide comprehensive health coverage (varies by country of residence, Contractors not eligible).

Equipment Allowance – New hires receive a stipend to set up or upgrade their remote workspace (Contractors not eligible).

3. Autonomy & Trust

We hire people for their skills and judgment, not to micromanage them. You have full autonomy over your workday as long as:

- Commitments are met.

- Communication is clear and timely.

- Your actions align with our guiding principle (DFIUfEE).

4. Work-Life Balance

We believe great work comes from a balanced life. We set realistic project timelines, encourage breaks, and respect personal time zones.

5. Generous PTO Policy (Contractors not eligible)

- Paid Time Off – Minimum of 30 days PTO per year (including public holidays).

- No PTO Shaming – Taking time off is expected and supported.

- Flexible Scheduling – Plan your PTO in a way that doesn’t DFIUfEE for clients or teammates.

6. Communication Expectations

- Use chatops for all project-related updates so everyone stays in the loop.

- Document decisions in the shared workspace.

- When in doubt, over-communicate.

7. Performance & Accountability

We measure performance by impact, reliability, and collaboration—not hours logged. We encourage experimentation, but mistakes should be owned, learned from, and fixed quickly.

Closing

We’re here to build meaningful work together without unnecessary stress or bureaucracy. Respect the work, respect the team, respect yourself—and don’t f-word it up for everyone else.